After Sender informed you that he/she has made the payment and confirmed it - you will see status of Order on Desktop.



Click on Order, scroll down and click "Confirm funds reception”. Remember, don’t confirm receiving of funds before you actually can check the balance of your bank account.



You can also extend time of transfer for Sender by clicking "Extend the timeout on 24 hours”.

Yes, participant can always add another Bank Account to "Private Accounts" and request to withdraw there.
Also, if you log-in and on your DESKTOP you see message on your order from Receiver, which says to transfer to the alternate Bank Account doesn't matter even if account has a different name, you can follow it, because this Message coming from Receiver himself. You can also always contact him/her using the same Messages section, by phone or by mail.

FIRST, you should upload proof document of transfer.

For more – click

http://www.mmmindia.in/faq/how_to_confirm_payment_after_i_transfer_the_funds/0-0-73

SECOND, if you haven’t contacted Receiver yet – contact him/her (via phone, Message box, mail) or his/her Manager and request to confirm the receiving of funds as soon as possible.

For more - click

http://www.mmmindia.in/faq/how_to_confirm_that_i_39_ve_received_the_funds/0-0-74

ONLY if you can’t reach Manager - you send a mail to croindia1@gmail.com (SUBJECT: CONFIRM PAYMENT), where provide your g-mail ID and amount transferred. If you are a manager and doing it on behalf of your participant – provide participant’s g-mail ID and amount transferred.

If you already uploaded document and Receiver confirmed the receiving of funds, IT’S NOT NECESSARY to send mail to CRO.

REMEMBER, ALWAYS PROVIDE G-MAIL ID, BUT NOT THE NAME!!

Sometimes, after maintenance of the site, you are not able to log-in because you have to refresh browser first. So, first, press CTRL+R and then try to log-in again.

Sometimes, due to technical bug, you are not able to see bank details of Recepient. First, you click on Order (blue colour) on your Desktop, then scroll down and click "I completed this payment". So you will be able to see bank details now.

If even then you can't see the details - contact Recepient (via phone, Message box, e-mail) and ask to specify his/her bank details in Message box.

Sometimes, e-mails come to Spam. Check your Spam Box.

First, check the Date of Release of your Mavro in MAVRO page.

6. Your MAVRO deposits are released:

30% MAVRO -after 1 month from the date of purchase of MAVRO;

40% MAVRO - after 3 months from the date of purchase of MAVRO;

55% MAVRO - after 3 months from the date of purchase of MAVRO.

http://www.mmmindia.in/index/rules/0-11

Second , if you see "Blocked Arrangements" on top of window when you click GET HELP, that means you have to accopmplish Orders first (check Desktop), and only then - you will be able to request to withdraw funds.

As per Rules, №17, participants and managers might get funds transferred to their linked Bank Accounts for storage. The funds might be sent to be transferred to you EVEN IF you didn't specify Bank Details. In this case Sender will contact you via phone, e-mail or Message box.
Please, provide this information and receive the funds. YOU CANNOT WITHDRAW IT from your bank account for any personal use. Keep this amount untill and unless the System requests you to transfer it or use it. You Must transfer it as per request of the System. Funds for storage will be transferred to you ONLY ONCE.