Main » 2013 » January » 30

List of the most common issues, which might occur, and solutions how to solve them:

1. Confirmation issue.
Recepient didn't confirm the receiving of funds after you've uploaded the proof document of payment.
If you are Sender - contact the contact-centre or create the Ticket using your Virtual Account.
If receivung is confirmed by CRO, ID of Recipient will be blocked.

2. Bank details issue.
You have got an order to make payment, but Recepient is not providing his/her bank details. If you are Sender - please, don't click the button to refuse the payment, because your ID will be automatically blocked. Contact the contact-centre or create the Ticket using your Virtual Account. If Recepient does not specify the bank details - his/her ID will be blocked. Only participant himself is allowed to specify the bank details in Messages box, but never - his/her Manager

3. No proof document of payment/ fake proof document of payment.
If you requested for Get Help and Sender specified that the payment is made, but there is no proof document attached or fake/wrong document attached - create the Ticket using your Virtual Account or request to your Direct Upline to send mail to croindia1@gmail.com. Attach the scan of your bank statement as proof that you didn't receive funds.
ID of Sender will be blocked.

Format for mail to CRO (only for managers)

Subject- Funds not received
Your Name - 
Your Status - 
G-mail ID of Recepient -
G-mail ID of Sender - 
Amount - 
Remarks - 

4. Unblock issue.
If you are a Sender, the time to make payment was not extended by Recepient, your ID got blocked, but you have some serious reason not to transfer funds (hospital admitting etc.) - create the Ticket using your Virtual Account or request to your Direct Upline to send mail to croindia1@gmail.com. Attach proof document of the reason specified. 
Regarding all other Unblock issues -  contact the contact-centre, create the Ticket using your Virtual Account or request to your Direct Upline to send mail to croindia1@gmail.com
If you never ever made payment and your ID is blocked - that means you are not ready to Give Help. Please, do not request to unblock your ID in this case.

Format for mail to CRO (only for managers)

Subject- Unblock
Your Name - 
Your Status - 
G-mail ID of Recepient -
G-mail ID of Sender - 
Amount - 
Remarks - 

5. Change number/e-mail.
For some reason, you have to change your phone number or e-mail. Contact the contact-centre or request to your Direct Upline to send mail to croindia1@gmail.com.

Format for mail to CRO (only for managers):

Subject- Change Mobile Number
Your Name - 
Your Status - 
G-mail ID of participant -
Old Number-
New Number-
Reason (in Brief)  - 

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